About Us
Built on integrity and expertise, Refundee places your needs at the center of everything we do. We are dedicated advocates in your pursuit of justice and financial recovery.
Refundee global
Founded with a clear sense of purpose. You will only work with experts when you deal with Refundee Global.
Getting people’s money back for good
OUR MISSION
Here’s our story:
Co-founder, Stuart McFadden, is an expert in banks regulatory obligations to protect their customers from fraud and scams. He has regularly featured as an expert giving talks at industry events, recently featured as a fraud expert on the Watchdog segment of the BBC’s One Show, BBC’s Rip Off Britain and has given evidence to MP’s at All Parliamentary Party Groups.
He has previously held numerous senior leadership positions in Financial Services and has worked at the Financial Conduct Authority, the Financial Ombudsman Service, Natwest and at technology companies Monzo and Ophelos.
Co-founder, William Ayles, has a background in financial services started in multi asset investment analysis before moving to Monzo Bank. His specialism in Operations meant that he’s worked across a number of different areas including Lending, Vulnerable Customer, and Financial Difficulties. He then led the Business Banking Operations at Monzo.
Having seen how many banks were failing to support victims of scams, he set up Refundee in 2021 to help victims when they need it most.
WE HAVE OVER 30 YEARS EXPERIENCE
1000’s people choose us to manage their claim
Here’s why:Our founding team is made up of people who’ve worked at the Financial Conduct Authority, the Financial Ombudsman Service, in banking and in tech. We are experts in banking regulation and the Financial Ombudsman Service’s approach to fraud cases.We charge fair fees, we are transparent about what is happening with your case at every stage and we provide a personalised service to each customer. We’ll be honest about your chances of success and we won’t charge you a penny if you are unsuccessful.
Everyone you will deal with from start to finish will be an expert in banking regulation so you are in safe hands.
Stuart McFadden
Co-founder
William Ayles
Co-founder